Empathy-Driven Communication as a Dynamic Capability in Supply-Chain Management:  The Empathy–Communication–Collaboration (ECC) Framework

Author(s)	Mr. Sudipta Banerjee
Country	India
Abstract	Amid volatility and digital interdependence, communication quality has emerged as a strategic capability in supply-chain management (SCM). This paper positions "empathy", the capacity to understand and respond to partner perspectives, as a core element of effective communication that fosters trust, collaboration, and performance. Drawing on social-exchange, stakeholder, and dynamic-capabilities theories, it introduces the Empathy–Communication–Collaboration (ECC) Framework, illustrating through global and Indian cases how empathy-driven, technology-enabled communication enhances resilience, innovation, and sustainable value creation in modern supply chains.
Keywords	Empathy, Communication, Trust, Collaboration, Resilience, Sustainability
Field	Sociology > Administration / Law / Management
Published In	Volume 6, Issue 6, November-December 2025
Published On	2025-11-05
DOI	https://doi.org/10.63363/aijfr.2025.v06i06.1857
Short DOI	https://doi.org/g99qp4

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