A Study on  Relationship Between Service Quality and Business Performance

Author(s)	Hitesh Dayama, Dr. Bhojraj Shewale, Prof. Dr. Bhawana Sharma Padroo
Country	India
Abstract	This research aimed to explore the connection between customer service and organizational performance within the field of business management. The study focused on three key components of customer service: customer satisfaction, service quality, and employee responsiveness. Data collection was done through surveys. The results indicated that most participants acknowledged that effective customer service practices had a positive impact on their organization’s overall performance and customer loyalty. In summary, the findings highlight the importance of understanding how customer service contributes to improving organizational performance. This insight can help managers and business professionals identify the factors that enhance service delivery and promote long-term business success.
Keywords	Customer Satisfaction, Service Quality, Employee Responsiveness, Customer Service, & Organizational Performance.
Field	Business Administration
Published In	Volume 6, Issue 6, November-December 2025
Published On	2025-11-25
DOI	https://doi.org/10.63363/aijfr.2025.v06i06.2221
Short DOI	https://doi.org/hbdst4

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