Advanced International Journal for Research

E-ISSN: 3048-7641   •   Impact Factor: 9.11

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Volume 7 Issue 2
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Investing in the Human Capital: The Role of Working Conditions and the Mediating Effect of Job Satisfaction on Organizational Commitment within Metro Manila’s Ride-hailing and Food Delivery App Gig Economy

Author(s) Ms. Angela Grace Caraos, Ms. Mara Guen Hibon, Mr. John Arvy Lim, Ms. Trinity Saacci Paz, Mr. James Romulus Buzon
Country Philippines
Abstract The rapid expansion of the gig economy in Metro Manila's ride-hailing and food delivery sectors creates significant challenges for gig workers. While macro-economic research exists, there is a critical gap in understanding the direct psychological mechanism linking platform-managed Working Conditions to a gig worker’s Organizational Commitment. This quantitative, descriptive-correlational and causational study investigates the mediating role of Job Satisfaction in this relationship. Data gathered from Metro Manila gig workers were analyzed using Structural Equation Modeling (SEM) to test the hypothesized model. Findings show that Working Conditions significantly and positively predict Job Satisfaction, which, in turn, is a strong predictor of Organizational Commitment. Significantly, SEM and mediation analysis established Job Satisfaction as a vital pathway, demonstrating that improvements in working conditions must first translate into satisfaction to foster stronger commitment. These results underscore the strategic necessity for platform companies to enhance working conditions such as fair policies and operational support as essential investments in human capital, thereby mitigating turnover risks and ensuring a more stable and sustainable workforce.
Keywords Gig Economy, Job Satisfaction, Working Conditions, Organizational Commitment, Ride-Hailing, Food-Delivery, Metro Manila, Social Exchange Theory
Field Business Administration
Published In Volume 7, Issue 2, March-April 2026
Published On 2026-03-10
DOI https://doi.org/10.63363/aijfr.2026.v07i02.3876
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E-ISSN 3048-7641
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