Design & Implementation of an AI-Driven Voice Agent for Automated Customer Communication

Nabish Adnan; Aniruddha Kailuke; Priyanka Rambhad; Anjali Waghmare; Sagar Sakharkar

doi:10.63363/aijfr.2026.v07i02.5188

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Design & Implementation of an AI-Driven Voice Agent for Automated Customer Communication

Author(s)	Nabish Adnan, Dr. Aniruddha Kailuke, Priyanka Rambhad, Anjali Waghmare, Sagar Sakharkar
Country	India
Abstract	Customer service operations in sectors such as banking, telecommunications, healthcare, insurance, and e-commerce handle a large number of customer calls on a daily basis. Traditional call centers depend mainly on human agents, which results in high operational costs, limited service availability, long waiting times, and inconsistent service quality, especially during peak hours. These limitations create a strong need for automated and scalable customer interaction systems.
Keywords	AI Voice Agent, Speech-to-Text, Natural Language Processing, Text-to-Speech, Workflow Automation, n8n, Customer Service Automation
Published In	Volume 7, Issue 2, March-April 2026
Published On	2026-04-24
DOI	https://doi.org/10.63363/aijfr.2026.v07i02.5188

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Design & Implementation of an AI-Driven Voice Agent for Automated Customer Communication

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