Advanced International Journal for Research

E-ISSN: 3048-7641   •   Impact Factor: 9.11

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Volume 7 Issue 3
May-June 2026

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The Mediating Role of Burnout Between Perceived Role Ambiguity, Work Performance, and Resilience Among Freelancers

Author(s) Ms. Bea Ann Therese Jutic Basco, Ms. Katie Ken Sabino Malit, Mr. Renzo Mateo Montemayor, Ms. Maveric Lei Bobias Ballesta, Ms. Eleighn Grace Vanessa Castro
Country Philippines
Abstract The gig economy has transformed the workforce, as freelancers frequently operate without traditional supervision. While freelancing provides flexibility, uncertain roles can cause stress, affecting professional performance and resilience. This study examined how burnout influences the relationship between perceived role ambiguity, work performance, and resilience among 254 Filipino virtual service freelancers in Metro Manila aged 20 to 40 who had at least one year of experience in fields such as customer service, graphic design, virtual assistance, and IT development. Using Structural Equation Modeling (SEM), the study discovered that higher perceived role ambiguity significantly increases burnout, which in turn reduces work performance and resilience, indicating that burnout mediates the relationship between role ambiguity and these outcomes. These findings emphasize the importance of clear role definitions, structured guidance, and balanced workloads to support freelancers’ well-being and effectiveness
Keywords Role Ambiguity, Burnout, Work Performance, Resilience, Freelancers, Virtual Service Freelancers, Gig Economy, Job Demand-Resource Model Theory, Role Theory, Structural Equation Modeling
Field Business Administration
Published In Volume 7, Issue 3, May-June 2026
Published On 2026-05-01
DOI https://doi.org/10.63363/aijfr.2026.v07i03.5370
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E-ISSN 3048-7641
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