A Study on the impact of digital banking on customer satisfaction with special reference with Bengaluru Urban,  India

Author(s)	Mr. A Madhan, Dr. Karthik J
Country	India
Abstract	This study examines the impact of digital banking on customer satisfaction with special reference to Bengaluru Urban. With the increasing adoption of mobile banking, internet banking, and digital payment systems, customers are shifting towards convenient and time-saving financial services. The research is based on both primary and secondary data, with primary data collected through structured questionnaires from digital banking users. The study analyzes key factors such as convenience, security, accessibility, and service quality in influencing customer satisfaction. The findings reveal that digital banking has a positive impact on customer satisfaction by offering faster transactions and ease of use. However, challenges such as security concerns and technical issues still affect user experience. The study concludes that continuous improvements in security, technology, and customer awareness are essential to enhance satisfaction levels.
Published In	Volume 7, Issue 3, May-June 2026
Published On	2026-05-07

About AIJFR Fees & Payment Current Issue Publication Archive	Submit Research Paper Track Submission Status Publication Guidelines Publication Ethics Peer Review & Plagiarism	Join as a Reviewer Editors & Reviewers Reviewer Referral Program Get Reviewer Membership Certi.	Website/Journal Policies Usage Policy Content Policies Privacy Policy

Contact Us		+91-9898-79-39-59	editor@aijfr.com

Advanced International Journal for Research