Advanced International Journal for Research

E-ISSN: 3048-7641   •   Impact Factor: 9.11

A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal

Call for Paper Volume 7, Issue 6 (November-December 2026) Submit your research before last 3 days of December to publish your research paper in the issue of November-December.
Submit Research Paper Join as a Reviewer

Plagiarism is checked by the leading plagiarism checker TurnItIn

Call for Paper

Volume 7 Issue 6
November-December 2026

Submit your research paper

Indexing Partners
Academia Advanced Sciences Index Bielefeld Academic Search Engine CiteSeer DRJI Google Scholar Independent Search Engine & Directory Network ISI (International Scientific Indexing) Issuu Mendeley Research Networks
RefSeek ResearcherId - Thomson Reuters ResearchGate Scirus Scribd Semantic Scholar Wiki for Call for Papers WorldCat Zenodo

Artificial intelligence and employee performance in the hospitality industry: A systematic literature review and future research agenda

Author(s) Mr. Sroosh Sataryan
Country India
Abstract The rapid proliferation of artificial intelligence (AI) technologies is basically reshaping human resource patterns and practical processes across the hospitality industry. This paper presents a organized literature review (SLR) of 94 peer-reviewed studies published between 2000 and 2024, examining the multidimensional relationship between AI adoption and employee performance in hotels, restaurants, and tourism enterprises. Employing the PRISMA model, we summarize extant evidence across seven thematic clusters: (1) AI-driven productivity improvement, (2) job replacement and role restructuring, (3) AI's effect on service quality view, (4) employee attitudes and technology acceptance, (5) emotional labor and well-being, (6) AI in training and development, and (7) organisational culture and change management. Our findings reveal that while AI measurably improves task productivity and practical consistency, its effects on intrinsic motivation, job satisfaction, and service authenticity remain ambiguous and context-dependent. We find six critical research gaps—including the scarcity of long-term studies, lack of representation of developing economies, and insufficient attention to algorithmic ethics—and propose a future research agenda with concrete research-method paths. The paper contributes an combined theory-based model positioning AI not as a substitute for human capital, but as a complementary force whose value is dependent on strategic human resource management (HRM) practices, leadership quality, and organisational readiness.
Keywords artificial intelligence; employee performance; hospitality industry; organized literature review; technology acceptance; human resource management; service quality; future research agenda
Field Business Administration
Published In Volume 7, Issue 5, September-October 2026
Published On 2026-10-31
View / Download PDF File

Share this



E-ISSN 3048-7641
CrossRef

CrossRef DOI is assigned to each research paper published in our journal.

AIJFR DOI prefix is
10.63363/aijfr

Downloads
Research Paper Format Copyright Permission Form and Undertaking Form Cover Page Vol 7 Isu 6Cover Page Vol 7 Isu 4Cover Page Vol 7 Isu 3

All research papers published on this website are licensed under Creative Commons Attribution-ShareAlike 4.0 International License, and all rights belong to their respective authors/researchers.

CC-BY-SA Open Access

About AIJFR
Fees & Payment
Current Issue
Publication Archive 		Submit Research Paper
Track Submission Status
Publication Guidelines
Publication Ethics
Peer Review & Plagiarism 		Join as a Reviewer
Editors & Reviewers
Reviewer Referral Program
Get Reviewer Membership Certi. 		Website/Journal Policies
Usage Policy
Content Policies
Privacy Policy
Contact Us +91-9898-79-39-59 editor@aijfr.com