The Strategic Digi-Framework For Workload Allocation And Service Delivery Efficiency In Administrative Performance In The Select Public Schools

Danica Faye M. Genita; Geralden M. Aguhar; Jovelyn D. Boncales; Stella M. Vigunte

The Strategic Digi-Framework For Workload Allocation And Service Delivery Efficiency In Administrative Performance In The Select Public Schools

Author(s)	Danica Faye M. Genita, Geralden M. Aguhar, Jovelyn D. Boncales, Stella M. Vigunte
Country	Philippines
Abstract	This descriptive action research determined administrative workload allocation and digitalization extent as predictors of frontline service delivery efficiency among non-teaching personnel across select public elementary and secondary technical-vocational schools in the Schools Division of Bohol during Calendar Year 2026, serving as the empirical basis for a standard performance framework. Utilizing an Input-Process-Output design, the study assessed forty-four respondents—comprising school heads, non-teaching administrative staff, and teachers across four stations—through total enumeration and stratified sampling. Findings revealed that administrative personnel experienced a very high workload across routine records, financial custodianship, human resources, and ancillary tasks, with monthly cash liquidations presenting the heaviest operational burden. Although compliance with national enterprise systems was extensively practiced, local digitalization was severely constrained by deficits in dedicated high-speed broadband, heavy-duty digitizers, and technical support. Consequently, while overall service delivery remained efficient with high regulatory accuracy, processing turnaround times dropped to less efficient levels due to multi-school clustering friction, system latency, emergency data calls, and dual-workflow paper redundancies. The study concluded that administrative performance operates under a systemic disequilibrium where teacher-unloading mandates and digital compliance requirements have outpaced school-level staffing ratios and ICT infrastructure. To resolve these bottlenecks, the study developed THE DIGI-FRAMEWORK: A Strategic Workload Balancing and Digitalized Administrative Performance System for DepEd Schools, an institutionalized mechanism designed to optimize task distribution, enforce statutory turnaround timelines under Republic Act No. 11032, integrate secure digital workflows, and provide sustained professional wellness support.
Keywords	Public administration evaluation of workload allocation, administrative digitalization, and service delivery efficiency using descriptive action research in the Schools Division of Bohol, Central Visayas, Philippines
Field	Sociology > Administration / Law / Management
Published In	Volume 7, Issue 6, November-December 2026
Published On	2026-11-09

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The Strategic Digi-Framework For Workload Allocation And Service Delivery Efficiency In Administrative Performance In The Select Public Schools

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