Customers’perceptionandsatisfactiontowardsunifiedpayment Interface (UPI) System with Special Reference to Chennai City

Author(s)	Divya.T, Dr.N. Santhanavadivu, Dr.B. Jagadeeswaran, Dr.R. Bhuvaneswaran
Country	India
Abstract	The banking industry is regarded as the "foundation of the national economy". The contemporary banking system is more sophisticated and intricate. In emerging nations, the function of banks is more innovative and intentional than in wealthy nations. The nation's banking system is a crucial pillar that underpins the financial system. The primary function of banks within the financial system is the aggregation of deposits and the allocation of credit across diverse economic sectors. The banking sector in our country has contributed significantly to economic operations and development. It is the second largest technology-driven sector and provides the highest revenue within the nation. Deposits and payments are influenced by the expansion of financial services via creative, knowledge-driven solutions and technical advancements. The payment sector was particularly beneficial in providing clarifications, notably with the emergence of online payment banks and small to medium-sized financial institutions. Commercial banks offer a varietyof payment methods, including online banking, mobile wallets, and debit and credit cards.
Keywords	UnifiedPaymentInterface,mobilewallets,onlinebankingsystem.
Published In	Volume 7, Issue 1, January-February 2026
Published On	2026-02-07

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